Frequently Asked Questions

Site Qwality is a comprehensive website monitoring service that provides real-time uptime monitoring, performance tracking, and alerting. We offer transparent pricing with all features available at every subscription level, unlike traditional monitoring services that restrict features based on pricing tiers.

Getting started is easy! Sign up for free here. No credit card required. You can monitor up to 10 websites immediately and explore all our core features with our free Starter plan.

Yes! Our Starter plan is completely free and includes monitoring for 1-10 websites, SSL checks, domain expiration reminders, keyword monitoring, and error code diagnosis. It's perfect for individuals and small businesses getting started with website monitoring.

Site Qwality provides comprehensive monitoring including:

• Uptime Monitoring: Real-time website availability checks
• Multi-Location Monitoring: Global checkpoints for accurate uptime data
• Cron Job Monitoring: Automated task monitoring
• SSL/TLS Monitoring: Certificate expiration and security monitoring
• Domain Monitoring: Domain availability and expiration alerts
• Page Speed Monitoring: Performance and loading time analysis
• Keyword Monitoring: Content changes and security fraud detection
• Synthetic Monitoring: Custom Playwright browser scripts that test real user flows from multiple global regions

Check frequencies are customizable based on your needs. You can set intervals from every 30 seconds to longer periods depending on your monitoring requirements.

Keyword monitoring is an advanced security feature that checks for specific words or phrases on your website. This helps detect website hijacking, unauthorized content changes, or malicious redirects. It's crucial for maintaining customer trust and preventing fraud.

Our advanced keyword monitoring offers powerful features for maximum flexibility:

• Positive & Negative Keyword Search: Alert when specific text appears OR when it's removed (e.g., ensure legal disclaimers stay visible)
• Case-Sensitivity: Distinguish "Apple" (brand) from "apple" (fruit) for precise brand protection
• Regular Expression (Regex): Use patterns to detect email addresses, phone numbers, or complex content changes

Our multi-location monitoring (available on all paid plans) uses a global network of monitoring nodes to check your website from different geographical locations. Each monitoring point has a unique IP address, and you can set custom alert conditions (like receiving notifications only when a certain number of locations detect an issue) to eliminate false alarms.

Site Qwality offers multiple notification methods:

• Email: Instant email alerts with detailed error information (all plans)
• SMS: Text message alerts (10 free credits/mo included, additional SMS packs available starting at $10/mo)
• Slack: Direct integration with your Slack channels (paid plans)
• Telegram: Direct integration with your Telegram account (paid plans)
• Discord: Webhook alerts to your Discord server channels (paid plans)
• Microsoft Teams: Webhook alerts to your Teams channels (paid plans)
• Webhooks: Custom endpoints for automated workflows (paid plans)

All alerts include specific error codes and diagnostic information to help you resolve issues quickly.

Absolutely! You can set custom alert thresholds, choose notification methods, and set time-based rules. For multi-location monitoring, you can require multiple locations to confirm an issue before triggering alerts.

Our alerts include specific error codes, response times, affected locations, and detailed diagnostic information. This helps you quickly identify and resolve issues without guesswork.

Site Qwality uses modular, product-based pricing. Instead of fixed tiers, you pick the products you need — uptime monitoring, synthetic checks, log management, cron monitoring, incident management, SMS alerts, and status pages — and scale each independently. Every product includes a generous free allocation, so you can start without a credit card and only pay when you outgrow the free tier. No bundles, no wasted spend.

Each product has its own free allocation and paid packs. See the full breakdown and interactive calculator on our pricing page.

No setup fees and no long-term contracts required. Our pricing is month-to-month or annual depending what you choose, and you can upgrade, downgrade, or cancel at any time. We believe in earning your business through great service, not locking you into contracts.

Yes! Our RESTful API is available to all paid plan users and allows you to create, read, update, and delete monitors programmatically. You can integrate monitoring into your deployment pipelines, build custom dashboards, or automate monitor management. Check out our API documentation for details.

Webhooks allow you to receive real-time notifications at custom endpoints. You can set up webhooks to trigger automated responses, update status pages, integrate with CI/CD pipelines, or connect with tools like Zapier or IFTTT. Our webhook system includes retry mechanisms and authentication for reliable delivery.

Absolutely! Our Slack integration delivers alerts directly to your team channels, enables incident management workflows, and supports automated incident creation. You can configure custom alert triggers and collaborate in real-time when issues arise.

Cron job monitoring tracks your scheduled automated tasks to ensure they run as expected. It's essential for system administrators, developers, and DevOps teams who rely on scripts, backups, data processing, or other automated processes. Site Qwality alerts you immediately if a cron job fails or doesn't run on schedule.

Site Qwality is built on Amazon Web Services (AWS) infrastructure, ensuring exceptional reliability and performance. Our global network of monitoring nodes provides redundancy and accurate uptime measurements from multiple locations worldwide.

Each of our monitoring locations uses unique IP addresses, making it easy to whitelist our service if your website has security restrictions or geo-blocking.

Yes, Site Qwality can monitor websites that require authentication or are behind firewalls. You can configure HTTP authentication, custom headers, and whitelist our monitoring IPs to ensure comprehensive monitoring of all your web properties.

Site Qwality's log management lets you centralize, search, and analyze your application logs in real-time. Key capabilities include:

• Log Explorer: Full-text search with faceted sidebar filtering by service, level, host, and custom fields
• Live Tail: Stream logs in real-time as your applications emit them, with pause and resume controls
• Saved Views: Save filter combinations as named presets for instant reuse across your team
• Log Parsers: Define custom regex-based parsing rules to extract structured fields from any log format, with real-time testing

Status pages let you communicate your service reliability to users through a branded, public-facing page. Features include:

• Custom Domains: Host your status page on your own domain (e.g., status.yourdomain.com)
• Full Branding: Custom colors, logo, favicon, OG image, custom CSS, header/footer text, and white-label option
• Incident Management: Structured incidents with severity levels, timeline updates, and status transitions
• Maintenance Announcements: Display upcoming maintenance windows to give users advance notice
• SLA Tracking: Show uptime percentages, response time charts with P50/P95/P99, and 90-day history

Maintenance windows let you silence alerts during planned work so your team isn't buried in expected notifications. You can:

• Schedule Flexibly: Create one-time or recurring maintenance windows with timezone-aware start and end times
• Target by Tag: Apply maintenance windows to groups of monitors using tags, so you don't need to select individual monitors
• Suppress Alerts Automatically: During active maintenance, all alerts for targeted monitors are suppressed and resume when the window ends
• Announce Publicly: Optionally display maintenance schedules on your public status page

Site Qwality provides a complete incident management lifecycle built directly into the platform:

• Create Incidents: Manually or automatically from monitor failures, with severity levels (minor, major, critical)
• Track Status: Follow the full timeline from investigating to identified to monitoring to resolved
• Responder Tracking: See who has acknowledged and who is working on each incident
• Status Page Integration: Incidents auto-publish to your public status pages so customers stay informed
• Service Linking: Tie incidents to specific services for automatic affected-service tracking

Learn more on our Incident Management page.

Yes! Site Qwality includes full on-call scheduling and escalation policy support:

• On-Call Scheduling: Multi-layer rotations with daily, weekly, or custom periods, timezone-aware handoffs, and schedule overrides for vacations or emergencies
• Escalation Policies: Multi-level escalation chains with configurable timeouts per level, targeting specific users or on-call schedules, and automatic re-escalation if no one acknowledges
• Personal Notification Rules: Each team member configures how they want to be reached (email, SMS, phone, Slack DM) with separate rules for urgent vs low-urgency alerts

Learn more on our On-Call Scheduling and Escalation Policies pages.

Yes! Site Qwality supports distributed tracing with native OpenTelemetry (OTLP) ingestion. Send traces from any OpenTelemetry-instrumented application and use our trace explorer to:

• Search traces by service, operation, duration, and status
• View automatic service dependency maps
• Inspect individual spans with full attributes, events, and parent-child relationships
• Identify error spans and analyze latency across your distributed system

Combined with logs and metrics, this gives you the complete observability stack in one platform. Learn more on our Distributed Tracing page.

Synthetic monitoring goes beyond simple HTTP checks by running real browser sessions to test your application from the user's perspective. With Site Qwality's synthetic monitoring you can:

• Write custom Playwright scripts that simulate real user flows (login, checkout, search)
• Run checks from multiple global regions with configurable frequency (5 min to 1 hour)
• Store screenshots and artifacts from every check run for debugging
• Trigger on-demand test runs to verify fixes or deployments immediately

Learn more on our Synthetic Monitoring page.

We provide live customer support to all paid plan users. Our team is committed to providing personalized, responsive support. You can reach us through our contact form, and we pride ourselves on real human interaction, not chatbots. Free plan users have access to our comprehensive documentation and self-service resources.

We aim to respond to all support inquiries as quickly as possible. Our commitment to exceptional customer service means you'll get real, personalized help from our team, not automated responses.

Yes! We're happy to help you get set up and make the most of Site Qwality's features. Contact us if you need assistance with configuration, integrations, or have questions about best practices for monitoring your specific infrastructure.