Frequently Asked Questions

Site Qwality is a comprehensive website monitoring service that provides real-time uptime monitoring, performance tracking, and alerting. We offer transparent pricing with all features available at every subscription level, unlike traditional monitoring services that restrict features based on pricing tiers.

Getting started is easy! Sign up for our free 30-day trial at app.siteqwality.com. No credit card required. You can monitor up to 10 websites immediately and explore all our features during the trial period.

Yes! Our Starter plan is completely free and includes monitoring for 1-10 websites, SSL checks, domain expiration reminders, keyword searches, error code diagnosis, and live customer support. It's perfect for individuals and small businesses.

Site Qwality provides comprehensive monitoring including:

• Uptime Monitoring: Real-time website availability checks
• Multi-Location Monitoring: Global checkpoints for accurate uptime data
• Cron Job Monitoring: Automated task monitoring
• SSL/TLS Monitoring: Certificate expiration and security monitoring
• Domain Monitoring: Domain availability and expiration alerts
• Page Speed Monitoring: Performance and loading time analysis
• Keyword Monitoring: Content changes and security fraud detection

Check frequencies are customizable based on your needs. You can set intervals from every minute to longer periods depending on your monitoring requirements. Our multi-location monitoring allows you to set different check frequencies for different times of day or days of the week.

Keyword monitoring is an advanced security feature that checks for specific words or phrases on your website. This helps detect website hijacking, unauthorized content changes, or malicious redirects. It's crucial for maintaining customer trust and preventing fraud.

Our multi-location monitoring uses a global network of monitoring nodes to check your website from different geographical locations. Each monitoring point has a unique IP address, and you can set custom alert conditions (like receiving notifications only when multiple locations detect an issue) to eliminate false alarms.

Site Qwality offers multiple notification methods:

• Email: Instant email alerts with detailed error information
• SMS: Text message alerts (included in paid plans)
• Slack: Direct integration with your Slack channels
• Webhooks: Custom endpoints for automated workflows

All alerts include specific error codes and diagnostic information to help you resolve issues quickly.

Absolutely! You can set custom alert thresholds, choose notification methods, configure escalation procedures, and set time-based rules. For multi-location monitoring, you can require multiple locations to confirm an issue before triggering alerts.

Our alerts include specific error codes, response times, affected locations, and detailed diagnostic information. This helps you quickly identify and resolve issues without guesswork.

Unlike traditional monitoring services, Site Qwality offers transparent pricing with NO feature restrictions based on subscription levels. All features are available at every pricing tier. Our pricing scales based on the number of monitors you need, not feature access. This means you get SSL monitoring, keyword searches, multi-location checks, and API access whether you're on our free plan or enterprise plan.

All plans include the same features: SSL checks, domain expiration reminders, keyword searches, error code diagnosis, and live customer support. The difference is in capacity:

• Starter (Free): 1-10 monitors, 1 user
• Basic ($10/month): 11-49 monitors, 50 SMS, 3 users
• Pro ($25/month): 50-99 monitors, 100 SMS, 5 users
• Advanced ($50/month): 100-249 monitors, 200 SMS, 10 users
• Commercial ($100/month): 250-499 monitors, 300 SMS, 25 users
• Enterprise ($150+/month): 500+ monitors, 400+ SMS, unlimited users

No setup fees and no long-term contracts required. Our pricing is month-to-month, and you can upgrade, downgrade, or cancel at any time. We believe in earning your business through great service, not locking you into contracts.

Yes! Our RESTful API is available to all users and allows you to create, read, update, and delete monitors programmatically. You can integrate monitoring into your deployment pipelines, build custom dashboards, or automate monitor management. Check out our API documentation for details.

Webhooks allow you to receive real-time notifications at custom endpoints. You can set up webhooks to trigger automated responses, update status pages, integrate with CI/CD pipelines, or connect with tools like Zapier or IFTTT. Our webhook system includes retry mechanisms and authentication for reliable delivery.

Absolutely! Our Slack integration delivers alerts directly to your team channels, enables incident management workflows, and supports automated incident creation. You can configure custom alert triggers and collaborate in real-time when issues arise.

Cron job monitoring tracks your scheduled automated tasks to ensure they run as expected. It's essential for system administrators, developers, and DevOps teams who rely on scripts, backups, data processing, or other automated processes. Site Qwality alerts you immediately if a cron job fails or doesn't run on schedule.

Site Qwality is built on Amazon Web Services (AWS) infrastructure, ensuring exceptional reliability and performance. Our global network of monitoring nodes provides redundancy and accurate uptime measurements from multiple locations worldwide.

Each of our monitoring locations uses unique IP addresses, making it easy to whitelist our service if your website has security restrictions or geo-blocking. We provide a list of all monitoring IPs in your dashboard for easy configuration.

Yes, Site Qwality can monitor websites that require authentication or are behind firewalls. You can configure HTTP authentication, custom headers, and whitelist our monitoring IPs to ensure comprehensive monitoring of all your web properties.

We provide live interaction customer service to all users, including free plan users. Our small team of close friends is committed to providing personalized, responsive support. You can reach us through our contact form, and we pride ourselves on real human interaction, not chatbots.

We aim to respond to all support inquiries as quickly as possible. Our commitment to exceptional customer service means you'll get real, personalized help from our team, not automated responses.

Yes! We're happy to help you get set up and make the most of Site Qwality's features. Contact us if you need assistance with configuration, integrations, or have questions about best practices for monitoring your specific infrastructure.