Always know who's
on call.

A schedule can have multiple layers, each with its own participants, rotation period (daily, weekly, or custom), and handoff time. Layers are evaluated in order so you can model primary and secondary on-call in a single schedule.

An override replaces the scheduled responder for a specific time window. The underlying rotation is unaffected and resumes as normal after the override ends. Overrides can be created by any team member and show up clearly in the calendar view.

That's handled by your escalation policy, not the schedule itself. The schedule routes the alert to the current on-call responder; the escalation policy defines what happens if they don't acknowledge within your configured timeout.

Yes. The schedule history shows who covered each shift, including overrides. This is useful for postmortems and for auditing incident response.

Yes — on-call scheduling is available on the free tier. You can build rotations, create overrides, and integrate schedules with escalation policies without a paid subscription.