Support Helpdesk Availability Issues

Timeline

1. 03:03 UTC Cloudflare status page · Reported Support Helpdesk Availability Issues
2. 03:03 UTC Cloudflare status page · Investigating Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
3. 03:37 UTC Cloudflare status page · Identified Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).
4. 04:43 UTC Cloudflare status page · Identified We are continuing to work on a fix for the issue.
5. 05:56 UTC Cloudflare status page · Identified We are continuing to work on a fix for the issue.
6. 06:37 UTC Cloudflare status page · Monitoring A fix has been implemented and we are monitoring the results.
7. 09:42 UTC Cloudflare status page · Resolved This incident has been resolved.