Atlassian stopped selling Opsgenie on June 4, 2025 and will shut it off on April 5, 2027. Its default path is Jira Service Management, billed per agent. Site Qwality has on-call schedules, escalation policies and incident timelines, with up to 25 responders for $50 a month. It is a smaller product, and moving over is a manual rebuild.
Move to Jira Service Management with Atlassian’s automated migration if you already run Jira for IT service management, need approvals or change management, or run a large on-call organization. Choose Site Qwality if schedules, escalation policies, incidents and a status page are enough and price matters: up to 25 responders cost $500 a year on annual billing, against $5,985 for 25 Opsgenie Standard users or $6,100 for 25 Jira Service Management Standard agents (list prices, checked October 17, 2026). The trade-offs are real: no voice calls, no mobile app, no Opsgenie importer and no catalog of inbound alert integrations.
Last verified against each vendor's own pages. See sources.
From Atlassian’s Opsgenie pricing FAQ: “Beginning on this date, customers will no longer be able to purchase or sign up for Opsgenie.” Plan upgrades and downgrades ended the same day, but seats can still be added until April 5, 2027.
“On this date, access to Opsgenie will be shut off, the product will no longer be accessible, and any un-migrated customer data in Opsgenie will be deleted.” Atlassian says customers have “two years before the end of support effective date” to move to Jira Service Management or Compass.
“Renewals will be allowed after the end of sale effective date, so long as the subscription term concludes before the end of support effective date of April 5, 2027.” A renewal term that runs past that date does not meet the condition, so confirm your options with Atlassian.
Atlassian steers customers to Jira Service Management or Compass. On price it says: “in order to minimize potential price differences between Opsgenie and Jira Service Management, you may be eligible for a limited-time promotional discount.”
| Site Qwality | Opsgenie | |
|---|---|---|
| Product status | Sold and supported | Not sold since June 4, 2025. Access shut off April 5, 2027 |
| Free tier for on-call | 1 responder | Up to 5 users on the Free plan (no longer sold) |
| Entry paid price | Up to 25 responders: $50/month, or $500/year billed annually | Essentials: $9.45 per user per month billed annually ($11.55 billed monthly) |
| On-call schedules | Layers, daily, weekly or every N days, overrides, one timezone per schedule | |
| Escalation policies | Levels with 1 minute to 24 hour timeouts, up to 20 repeats | |
| Voice call notifications | – | Standard and Enterprise (unlimited SMS and voice) |
| Mobile app with push | – | Yes, replaced by the Jira mobile app after migration |
| Alert sources | Our own monitors, plus incidents created through the REST API | Monitoring and ChatOps integrations listed on its pricing page |
| Incident timeline | Severity, status updates and status page publishing | Essentials: 100 incidents a month. Standard and up: unlimited |
| Postmortem documents | No, not built yet | Essentials: up to 5 a month. Standard and up: unlimited |
| Moving from Opsgenie | Manual rebuild, no importer | Atlassian automated tool to Jira Service Management, with some manual steps |
Opsgenie details reflect publicly listed pricing and features as of October 17, 2026 and may have changed. Always confirm on their site.
These are the cases where moving Opsgenie to Jira Service Management, or to Compass, is the better choice.
Every on-call person counts as one responder at Site Qwality, one user at Opsgenie and one agent at Jira Service Management. List prices in US dollars, before tax, checked October 17, 2026.
| Scenario | Site Qwality | Opsgenie, last published prices | Jira Service Management, list prices |
|---|---|---|---|
| 5 people, billed annually | $500 a year (the 25-responder pack, ten months for twelve) | Essentials $567 a year. Standard $1,197 a year. | Standard $1,350 a year. Premium $3,100 a year. |
| 5 people, billed monthly | $50 a month | Essentials $57.75 a month. Standard $120.75 a month. | Standard $134.50 a month. Premium $308.00 a month. |
| 25 people, billed annually | $500 a year (the same pack) | Essentials $2,835 a year. Standard $5,985 a year. | Standard $6,100 a year. Premium $14,500 a year. |
| 25 people, billed monthly | $50 a month | Essentials $288.75 a month. Standard $603.75 a month. | Standard $605.00 a month. Premium $1,461.00 a month. |
| 5 people on a free plan | Not free: 1 responder is free, so 5 needs the $50 pack | The Free plan covers up to 5 users (no longer sold) | The Free plan covers 3 agents, so 5 needs a paid plan |
| SMS paging allowance | Credits are separate: 10 free a month, then 100 for $10 a month | Essentials: 100 SMS per user a month in the US and Canada. Standard: unlimited SMS and voice | Free: 200 SMS a month. Standard: SMS listed, no cap stated. Premium: SMS and voice |
Opsgenie: Atlassian’s Opsgenie pricing page, first volume tier (1 to 25 users). Essentials uses the plan card ($9.45 annual, $11.55 monthly) because the Essentials volume table on that page labels its two columns the other way round. Jira Service Management: Atlassian’s cloud pricing tables, new prices effective October 13, 2026 (annual price by agent tier; monthly price is progressive: Standard $26.90 per agent for the first 15 and $20.15 for agents 16 to 100, Premium $61.60 and $53.70). We did not find an Atlassian page saying whether alert responders need an agent license, so the table assumes they do. Excluded: tax, Atlassian’s migration discount and its subscription extension for time left on an Opsgenie term. Site Qwality figures cover the incident management pack only: monitors, status pages and SMS credits are priced separately.
Site Qwality has no Opsgenie importer, and Atlassian’s migration tool only moves Opsgenie data to Atlassian products. The effort scales with the number of teams, schedules, policies and integrations you run.
Atlassian ended Opsgenie sales on June 4, 2025 and will shut off access on April 5, 2027. Its licensing page says: “Renewals continue to be allowed, so long as the subscription term concludes before the end of support effective date of April 5, 2027.” You can still add seats until then, but moving between Opsgenie editions ended on June 4, 2025. Sources: Atlassian’s Opsgenie licensing page and pricing FAQ.
Atlassian: “any customer data in Opsgenie that has not been moved to Jira Service Management will be deleted.” Its migration FAQ also says: “Should you choose not to move by that deadline, you will still have the option to directly download your Opsgenie data.” That sentence sits in its Data Center answer, so confirm it applies to your plan. Whichever destination you pick, export your schedules, policies and alert history before the date. See Atlassian’s migration page.
An Opsgenie owner who is also a site admin schedules it under Settings, Plan your move, at least seven days ahead and no later than April 5, 2027. Atlassian says “Your migration is automatic, with 120 days of parallel access to Opsgenie to validate your setup before fully moving over,” and that Opsgenie “will automatically shut down 120 days after migration.” Some steps stay manual: Slack and Microsoft Teams integrations are not automatically migrated, the Opsgenie mobile app is replaced by the Jira mobile app, and users moving to the Free or Standard plan “may lose the outgoing part of their integrations.” Details: what to expect, integrations after migration.
It depends on your Opsgenie plan. For 25 people on annual billing, Opsgenie lists Essentials at $2,835 a year and Standard at $5,985. Jira Service Management Standard lists at $6,100 a year and Premium at $14,500. Standard lists SMS but not voice, and voice appears from Premium, while Opsgenie Standard includes unlimited SMS and voice. Atlassian says Opsgenie’s Settings, Plan your move page shows the price of your recommended plan. Prices from Opsgenie pricing, Atlassian cloud pricing tables and Jira Service Management pricing.
For on-call schedules, escalation policies and incident timelines, Site Qwality lists one responder free and up to 25 for $50 a month, or $500 a year billed annually. Atlassian’s own lower-cost routes are Jira Service Management Free (3 agents, with alerts, on-call, 200 SMS a month and 1 month of alert retention) and Compass, whose Standard plan lists on-call schedules. If your team needs voice calls or a mobile app, Site Qwality is not a replacement. The scenario table above shows the arithmetic.
Incident management is sold in packs: 1 responder free, up to 25 for $50 a month, unlimited for $150 a month, with annual billing at ten months for twelve. A responder is a distinct person in an on-call schedule layer or named in an escalation policy step, counted once however many schedules they are on. Opsgenie licenses a Responder User, which Atlassian defines as each user who needs to “view, receive notifications, act on the alerts/incidents, and make configurations.” See our pricing.
No. Recreate schedules and escalation policies by hand in the dashboard or through the REST API, run both systems in parallel, then re-point your alert sources. The steps are listed above. If you would rather not rebuild, Atlassian’s automated migration to Jira Service Management is the lower-effort path.
No. Responders are paged by email, SMS or a Slack direct message, and monitor alerts can also go to Microsoft Teams, Discord, Telegram, Google Chat, Mattermost, webhooks, PagerDuty, Pushover and Pushbullet. Site Qwality has no mobile app, no browser notifications and no voice calls. See notifications.
Every competitor figure on this page comes from the vendor's own pages.
Uptime, cron, synthetic, logs, RUM, incidents, and status pages. Free tier on every product.