SIP call failures

Timeline

1. 03:08 UTC ElevenLabs status page · Reported SIP call failures
2. 03:08 UTC ElevenLabs status page · Investigating Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
3. 04:00 UTC ElevenLabs status page · Identified We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
4. 05:29 UTC ElevenLabs status page · Resolved The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
5. 06:18 UTC ElevenLabs status page · Investigating Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
6. 09:06 UTC ElevenLabs status page · Identified Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
7. 11:12 UTC ElevenLabs status page · Identified Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
8. 13:01 UTC ElevenLabs status page · Identified Our team is still actively working to restore all calls and phone numbers to their normal working state.
9. 14:33 UTC ElevenLabs status page · Identified We have identified the root cause of the failed SIP calls and prepared a fix.
10. 18:02 UTC ElevenLabs status page · Identified Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
11. 19:00 UTC ElevenLabs status page · Resolved After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.