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ElevenLabs incident

EU Residency - Conversation history not showing for recent calls

Resolved after 10 h 59 min.

Started
Ended
Worst state
Degraded
On ElevenLabs’s status page
Source
Components
UI

Live ElevenLabs status Full ElevenLabs outage history

Timeline

  1. ElevenLabs status page · Reported EU Residency - Conversation history not showing for recent calls
  2. ElevenLabs status page · Investigating We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.
  3. ElevenLabs status page · Identified Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.
  4. ElevenLabs status page · Identified Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue.
  5. ElevenLabs status page · Resolved Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.

Cite this incident

Site Qwality, “EU Residency - Conversation history not showing for recent calls,” Sep 10, 2026, https://siteqwality.com/is-elevenlabs-down/incidents/elevenlabs-202609100944/

Free to quote with a link to this page.