We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the…

Timeline

1. 16:44 UTC Google Cloud status page · Reported We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the…
2. 16:44 UTC Google Cloud status page · Service outage Summary We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region. Description We are experiencing an issue with multiple products, beginning on Thursday, 2026-08-20 08:40 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2026-08-20 10:30 PDT with details. We apologize to all who are affected by the disruption. Diagnosis / Customer Symptoms Customers in us-west1 may experience timeouts, service degradations, errors, and elevated…
3. 17:13 UTC Google Cloud status page · Service outage Summary We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region. Description Mitigation actions are implemented by our engineering teams, recovery trends have been observed across infrastructure layers. Active efforts remain underway to bring impacted cloud services back to full operation. We will provide an update by Thursday, 2026-08-20 10:45 PDT with details. Diagnosis / Customer Symptoms Customers in us-west1 may experience timeouts, service degradations, errors, and…
4. 17:32 UTC Google Cloud status page · Service outage Summary We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region. Description Mitigation actions are implemented by our engineering teams, recovery trends have been observed across infrastructure layers. Active efforts remain underway to bring impacted cloud services back to full operation. We will provide an update by Thursday, 2026-08-20 11:00 PDT with details. Diagnosis / Customer Symptoms Customers in us-west1 may experience timeouts, service degradations, errors, and…
5. 18:03 UTC Google Cloud status page · Service outage Summary The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated and we are working to recover all products. Description Mitigation actions have been completed by our engineering teams and we are seeing recovery from multiple products. We are continuing to work to recover the remaining products. We will provide an update by Thursday, 2026-08-20 11:45 PDT with details. Diagnosis / Customer Symptoms Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products. Workaround…
6. 18:53 UTC Google Cloud status page · Service outage Summary The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated and we are working to recover all products. Description Mitigation actions have been completed by our engineering teams and we are seeing recovery from multiple products. We are continuing to work to recover the remaining products. We will provide an update by Thursday, 2026-08-20 12:30 PDT with details. Diagnosis / Customer Symptoms Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products. Workaround…
7. 19:20 UTC Google Cloud status page · Resolved Resolved
8. 19:21 UTC Google Cloud status page · Service outage Summary The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated and we are working to recover all products. Description Mitigation actions have been completed by our engineering teams and we are seeing recovery from multiple products. We are continuing to work to recover the remaining products. We will provide an update by Thursday, 2026-08-20 13:30 PDT with details. Diagnosis / Customer Symptoms Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products. Workaround…
9. 19:37 UTC Google Cloud status page · Available Summary The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated. Description We have mitigated the issue impacting multiple products in our us-west1 region as of Thursday, 2026-08-20 10:22 PDT. Our engineering teams have restored capacity on a planned optical maintenance that caused unexpected congestion in Dalles, Oregon metro /us-west1 region. Our systems stabilized and services have recovered once capacity was restored. Our teams are continuing to monitor for any residual impact. We will publish an analysis of this incident once…
10. 06:20 UTC Google Cloud status page · Available Preliminary Incident Report We sincerely apologize for the disruption this incident caused to your business operations. Recognizing your reliance on Google Cloud, we express our sincere regrets for any operational impact experienced. Our engineering teams are actively addressing the underlying root cause to prevent future recurrences. Please note that the information provided herein reflects our current understanding as of the time of publication and remains subject to revision as the investigation progresses. A comprehensive Incident Report detailing preventive measures will be issued upon…
11. 21:45 UTC Google Cloud status page · Available Incident Report Summary On Thursday, 20 August 2026, from 08:00 to 10:22 US/Pacific (15:00 to 17:22 UTC), multiple Google Cloud services in the us-west1 region experienced elevated latency, provisioning failures, increased error rates, and widespread service degradations for a total duration of 2 hours and 22 minutes. The incident impacted a wide range of core services — including Persistent Disk, Google Kubernetes Engine, Google Compute Engine, Cloud Run, Google Cloud Bigtable, Cloud Storage, and Identity and Access Management — across both control plane operations and data plane requests…