Heroku Feature Degradation

Timeline

1. 14:56 UTC Heroku status page · Reported Heroku Feature Degradation
2. 14:56 UTC Heroku status page · Investigating Heroku engineers are investigating.
3. 15:09 UTC Heroku status page · Update At 13:31 UTC on September 24, 2026, some Common Runtime customers began experiencing intermittent loss of application logs in the US region. Our engineers are working to resolve the issue.
4. 15:51 UTC Heroku status page · Update Engineers are continuing to investigate this issue. The current known impact is intermittent router logs being dropped in a subset of US regions. App logs are unaffected. We will provide another update in the next 60 mins.
5. 16:10 UTC Heroku status page · Update Engineers have fixed the issue and are monitoring. All router logs are now being successfully delivered.
6. 16:24 UTC Heroku status page · Resolved Incident resolved.