Jira incident
Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Resolved after 10 h 49 min.
- Started
- Ended
- Worst state
- Partial outage
- On Jira’s status page
- Source
- Components
- Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
Timeline
- Jira status page · Reported Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
- Jira status page · Identified Impact
- Jira status page · Monitoring Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur. We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
- Jira status page · Resolved We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved. For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.
Cite this incident
Site Qwality, “Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items,” Aug 31, 2026, https://siteqwality.com/is-jira-down/incidents/jira-202608311828/
Free to quote with a link to this page.