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OpenAI API incident

Mobile users unable to see Work Mode and the Model Picker

Resolved after 24 min.

Started
Ended
Worst state
Degraded
On OpenAI API’s status page
Source
Components
Agent, ChatGPT Work, Codex in ChatGPT Desktop, Compliance API, Connectors/Apps, Conversations, Deep Research, File uploads, GPTs, Image Generation, Login, Search, Sites, Voice mode

Live OpenAI API status Full OpenAI API outage history

Timeline

  1. OpenAI API status page · Reported Mobile users unable to see Work Mode and the Model Picker
  2. OpenAI API status page · Investigating We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT. We are working on implementing a mitigation.
  3. OpenAI API status page · Monitoring We have applied the mitigation and are monitoring the recovery.
  4. OpenAI API status page · Resolved All impacted services have now fully recovered.

Cite this incident

Site Qwality, “Mobile users unable to see Work Mode and the Model Picker,” Sep 23, 2026, https://siteqwality.com/is-openai-down/incidents/openai-202609232325/

Free to quote with a link to this page.