Some merchants encountering error messages within their admins

Timeline

1. 08:18 UTC Shopify status page · Reported Some merchants encountering error messages within their admins
2. 08:18 UTC Shopify status page · Investigating Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
3. 08:18 UTC Site Qwality checks · Partial outage Official status: Some merchants encountering error messages within their admins
4. 08:34 UTC Shopify status page · Investigating We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.
5. 08:43 UTC Shopify status page · Identified We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.
6. 09:00 UTC Shopify status page · Resolved Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
7. 09:00 UTC Site Qwality checks · Operational Checks clean again