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Twilio incident

WhatsApp Sandbox Sending Configuration Issues

Resolved after 2 h 40 min.

Started
Ended
Worst state
Degraded
On Twilio’s status page
Source
Components
WhatsApp Messaging

Live Twilio status Full Twilio outage history

Timeline

  1. Twilio status page · Reported WhatsApp Sandbox Sending Configuration Issues
  2. Twilio status page · Investigating Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.
  3. Twilio status page · Monitoring Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Twilio status page · Resolved We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

Cite this incident

Site Qwality, “WhatsApp Sandbox Sending Configuration Issues,” Oct 26, 2026, https://siteqwality.com/is-twilio-down/incidents/twilio-202610261500/

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