No alert left behind. Define multi-level escalation chains that ensure every critical alert reaches the right person — even when the first responder is unavailable.
Define sequential escalation levels, each with its own timeout. If the first level doesn't acknowledge within the configured time window, the alert automatically escalates to the next level. Target specific users or entire on-call schedules at each level for maximum flexibility.
Set the number of minutes each level has to acknowledge before escalating. Fine-tune response windows to match your team's SLAs and operational requirements.
Configure a repeat count to restart the entire policy from level one if all levels exhaust without acknowledgment. Critical alerts keep escalating until someone responds.
Full visibility into escalation state at every moment: active, acknowledged, or exhausted. Know exactly where an alert is in the chain and who has been notified.
Assign escalation policies directly to services so every incident routes to the right team automatically. Escalation policies work hand-in-hand with on-call schedules — target an on-call schedule at any level and the current on-call responder gets paged. No manual routing, no guesswork.
Set up escalation policies that guarantee every alert gets a response. Included on every plan — get started free today.