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Claude incident

Delays in credit purchases

Resolved after 1 h 57 min.

Started
Ended
Worst state
Degraded
On Claude’s status page
Source
Components
Claude Console (platform.claude.com)

Live Claude status Full Claude outage history

Timeline

  1. Claude status page · Reported Delays in credit purchases
  2. Claude status page · Monitoring We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
  3. Claude status page · Resolved This issue has been resolved.

Cite this incident

Site Qwality, “Delays in credit purchases,” Sep 1, 2026, https://siteqwality.com/is-claude-down/incidents/claude-202609012326/

Free to quote with a link to this page.