HeyGen incident
Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
Resolved after 3 h 38 min.
- Started
- Ended
- Worst state
- Partial outage
- On HeyGen’s status page
- Source
- Components
- https://api.heygen.com
Timeline
- HeyGen status page · Reported Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
- HeyGen status page · Identified Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
- HeyGen status page · Resolved The incident has been resolved.
Cite this incident
Site Qwality, “Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions,” Sep 9, 2026, https://siteqwality.com/is-heygen-down/incidents/heygen-202609091925/
Free to quote with a link to this page.