Is HeyGen down?
No, HeyGen is not down.
HeyGen’s status page reports no incidents, api.heygen.com and app.heygen.com responded from 6 regions, and nobody reported problems in the last hour.
- Official statusNo incidentsstatus.heygen.com
- Reachable6 of 6 regionsHeyGen API 6/6 · app.heygen.com 6/6
- Reports in the last hour0Normal
HeyGen’s status page
From status.heygen.com. Read at
- https://www.heygen.comOperational
- https://app.heygen.comOperational
- https://api.heygen.comOperational
Not working for me
Pick what’s broken. Reports from everyone show up on the chart below within 5 minutes.
Last 24 hours
No problems in the last 24 hours, median response 424 ms, and 0 reports.
- Operational
- Degraded
- Partial outage
- Major outage
- No data
- Reachability check (api.heygen.com)
By region
| Region | HeyGen API api.heygen.com | app.heygen.com app.heygen.com |
|---|---|---|
| N. Virginia us-east-1 | 401 · 57 ms | 200 · 128 ms |
| Oregon us-west-2 | 401 · 168 ms | 200 · 297 ms |
| Frankfurt eu-central-1 | 401 · 302 ms | 200 · 450 ms |
| Singapore ap-southeast-1 | 401 · 722 ms | 200 · 901 ms |
| Tokyo ap-northeast-1 | 401 · 587 ms | 200 · 619 ms |
| São Paulo sa-east-1 | 401 · 381 ms | 200 · 674 ms |
Two regions check HeyGen every minute, and any failure is rechecked from all of them. Each row shows the latest result. How we check
Last 90 days
We have checked HeyGen ourselves since Oct 28, 2026. Earlier days come from its status page.
5 days with problems in the last 90 days.
Recent incidents
Incidents: 0 in the last 30 days and 4 in the last 90, lasting a median of 3 h 33 min.
- HeyGen Video Workflow FailuresDegraded6 h 17 min
- Seedance OutagePartial outage1 min
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsPartial outage3 h 38 min
- Degraded ServiceDegraded3 h 28 min
If HeyGen isn’t working for you
HeyGen is an AI video platform for avatar videos, translation and voice, used through its web app and API.
Common HeyGen errors
| Error | What it means | Usually | What to do |
|---|---|---|---|
insufficient_credit | A 402 error: the account does not have enough credits for this video, for example "Your account has 5 credits but this video requires 10 credits." | Your side | Add credits or upgrade the plan. Source |
rate_limit_exceeded | A 429 error: requests are too frequent, or speech generation demand exceeds capacity. | Heavy load | Back off and retry, following the Retry-After header when present. Source |
quota_exceeded | A 429 error: you used up a usage quota, such as a free-tier limit. | Your side | Upgrade or wait for the quota to reset. Source |
500 Internal Server Error | Something went wrong on HeyGen's end. | An outage | Retry later and include the request_id when contacting support. Source |
Is it just you?
- Check your credit balance in the HeyGen dashboard; credit and quota errors look like failures but are account limits.
- Some generation features need phone verification on the account before they run.
- Try a different avatar or voice to see whether one asset or the whole service fails.
- Check HeyGen's status page and the reports on this page.
Alternatives to HeyGen
Questions
Common causes are insufficient credits, a used-up quota, a rate limit, or a problem on HeyGen's side. The error code tells you which; a 500 error is HeyGen's.
An insufficient_credit or quota_exceeded error is about your account, not an outage. A 500 Internal Server Error across many requests points to a HeyGen-side problem.
Sources: developers.heygen.com
Get alerted when HeyGen breaks your app.
If your product or your team depends on HeyGen, its outage is your outage, and your users will blame you, not HeyGen. Point a Site Qwality monitor at the HeyGen endpoint you actually rely on, put your own site next to it, and we alert you on Slack, email, SMS or any webhook the moment either one stops answering.