Is Perplexity down?
No, Perplexity is not down.
Perplexity’s status page reports no incidents, api.perplexity.ai and www.perplexity.ai responded from 6 regions, and nobody reported problems in the last hour.
- Official statusNo incidentsstatus.perplexity.com
- Reachable6 of 6 regionsPerplexity API 6/6 · perplexity.ai 6/6
- Reports in the last hour0Normal
Perplexity’s status page
From status.perplexity.com. Read at
- WebsiteOperational
- AppOperational
- ComputerOperational
- APIOperational
Not working for me
Pick what’s broken. Your report shows up on the chart below within a few minutes.
Last 24 hours
No problems in the last 24 hours, median response 122 ms, and 0 reports.
- Operational
- Degraded
- Partial outage
- Major outage
- No data
- Reachability check (api.perplexity.ai)
By region
| Region | Perplexity API api.perplexity.ai | perplexity.ai www.perplexity.ai |
|---|---|---|
| N. Virginia | Up · 43 ms | Up · 41 ms |
| Oregon | Up · 148 ms | Up · 62 ms |
| Frankfurt | Up · 158 ms | Up · 34 ms |
| Singapore | Up · 274 ms | Up · 39 ms |
| Tokyo | Up · 263 ms | Up · 46 ms |
| São Paulo | Up · 153 ms | Up · 27 ms |
Each row shows the latest result from that region. How we check
Last 90 days
We have checked Perplexity ourselves since Oct 28, 2026. Earlier days come from its status page.
8 days with problems in the last 90 days.
Recent incidents
Incidents: 1 in the last 30 days and 8 in the last 90, lasting a median of 48 min.
- Elevated API errors and timeoutsDegraded36 min
- We have identified few connectors that are impacting users.Partial outage2 h 19 min
- Issue with usage based billingMajor outage39 min
- Computer Tasks DegradedDegraded16 min
- Computer Sandbox ErrorsDegraded57 min
- Investigating API issueMajor outage1 h 4 min
- test incidentDegraded5 min
- Computer Sandbox IssueDegraded3 h 33 min
If Perplexity isn’t working for you
Perplexity is an AI answer engine that searches the web and cites sources, available on the web, in apps and the Comet browser, and as an API.
Common Perplexity errors
| Error | What it means | Usually | What to do |
|---|---|---|---|
Something went wrong | The Perplexity app or site could not generate an answer, either because of a problem on Perplexity's side or because an extension or network blocked the request. | An outage | Refresh, then try a private window with extensions off. If it fails everywhere, wait and check the status page. Source |
401 AuthenticationError | The API request could not be authenticated, usually because the key is missing, wrong or deleted. | Your side | Send a current API key in the Authorization: Bearer header. Source |
402 Payment Required | Your API account has run out of credits. | Your side | Add credits on the Billing page and turn on auto top-up. Source |
429: Too Many Requests | You exceeded an API rate limit for your usage tier. | Your side | Wait at least the Retry-After interval, then retry with exponential backoff. Source |
500 InternalServerError | A transient problem on Perplexity's side (any 5xx response). | An outage | Retry with backoff and log the X-Request-ID header for support. Source |
Is it just you?
- If the sources load but the answer stays blank, an ad blocker or privacy extension is likely blocking it; try a private window.
- Compare the website with the Perplexity mobile app on cellular data.
- Disconnect your VPN, which Perplexity's support suggests for access problems.
- API users: 401, 402 and 429 come from your key, credits or tier; 5xx errors are on Perplexity's side.
Alternatives to Perplexity
Questions
Either Perplexity has an incident, or something local such as an extension, VPN or stale session is blocking it. Test in a private window and on the mobile app to tell which.
Perplexity's help center is reached through the ? icon in the app, and support@perplexity.ai takes reports with your platform, version and a thread link. Use the report button on this page to tell other visitors.
Sources: docs.perplexity.ai, intercom.help, wisechecker.com, docs.perplexity.ai
Get alerted when Perplexity breaks your app.
If your product depends on Perplexity, your users feel its outages too. Point a Site Qwality monitor at the Perplexity endpoint you use and at your own site, and we alert you on Slack, email, SMS or a webhook as soon as either one stops answering.