Azure Marketplace SendGrid Customers Experiencing Account Management Issues

Timeline

1. 22:04 UTC SendGrid status page · Reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues
2. 22:04 UTC SendGrid status page · Investigating Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace: - unable to complete setup (fails with error 502) - single sign-in step fails (fails with error 403) - unable to complete plan changes such as: upgrades, downgrades, cancellations We will provide another update in 1 hour, or as soon as more information becomes available.
3. 22:24 UTC SendGrid status page · Monitoring Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.
4. 22:54 UTC SendGrid status page · Resolved SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.